Repairs & Returns

.1

Want to talk to a real person during regular business hours from 7:00 am to 3:30pm (EST) ?

.2

If you have an existing account with us and your email address is in our database.

.3

If you are a new customer and do not have an account with us or you have never registered your email in our system. Please note that Option #3 Returned Material Authorization Service is available only for North America customers (Drives Products).

In today’s fast-paced, production-based world, field troubleshooting is done by changing complete circuit boards or complete assemblies. Gone are the days of time consuming troubleshooting to the component level. However, once a board is removed from production, it can be sent to Nidec for repair or evaluation. We offer a full service technician lab where board repairs are made. In addition to repairs, boards of “uncertain vintage” can also be sent in for retesting and/or verification.

Micro and maxi system controller boards from ADD32 DC drives are not repairable. (Part numbers 630264 and A18876-1).

If you need more information, email RMA@Nidec-Industrial.com. In order to send a board in for repair/evaluation we would like you to have a Returned Material Authorization (RMA) number first.

CAUTION:

Please package pc assemblies in ESD (Electro Static Discharge) approved packaging to prevent sensitive components from being damaged. Non-ESD packaging will void the warranty.