nidec industrial loa

industrial solutions

Service Manager Germany (m/w/d)

Service Manager Germany (m/w/d)


  • Ensure a high level of customer satisfaction and customer loyalty by providing a very good after-sales service.
  • Independent execution of commissioning, support, and fault analyses via remote support and by feedback provided by the field service engineers.
  • Planning and coordination of commissioning and service calls for all the Nidec Industrial Solutions product lines for the geographical perimeter assigned.
  • Liaison with other countries in execution of overseas activities of the Country Service Team
  • Guidance, leadership, and development of service engineers and technicians.
  • Defining appropriate spare parts and pushing for spare parts business.
  • Preparing estimates and quotations for service interventions, retrofit, and spare parts supply.
  • Reviewing warranty and goodwill cases and complaints.
  • Observing and recording quality defects and contributing to the continuous improvement process.
  • Assist with product and application training for customers in coordination with the project manager.
  • Occasional travel to support and instruct new service staff.
  • Planning of orders execution in coordination with operational teams and sales team.
  • Ensuring achievement of forecasted/budgeted results in line with companies objectives.


Education and Qualifications

Essential: Electrical or Electronic engineering degree


  • Successfully completed your studies in electrical engineering with a specialization in drive or automation technology. Or you have a comparable education as a technician with verifiable, several years of professional experience in the above-described field of activity.
  • Enthusiastic about electrical drive and automation technology with a focus on control engineering and already have experience in field service.
  • Customer-oriented thinking and your enthusiasm for technical contexts make you a valued contact person for our customers.
  • Consolidated experience in project execution, with understanding of budgeting and cost controlling principles.
  • Resilient, responsible and very reliable.
  • In addition to your structured and analytical way of working, you are a committed team player.
  • A high degree of flexibility, commitment and good English skills round off your profile.


  • Fluent in written and spoken German and English.

    • Decision-making
    • Communications and collaboration
    • Organizational skills
    • Problem solver